Customer experience, or CX, is your customers’ perception of their experience with your business or brand. Digital CX encompasses each interaction a customer has with your business online.
Every online experience matters. Ease of navigating a website or app, specifying or purchasing a product or service online, dealing with online customer service and related customer reviews. It all adds up to support or diminish brand success.
Increase Engagement with Proven CX Strategies
Invest in data acquisition and dashboards to easily visualize and optimize your CX.
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This custom digital solution has been a game changer for our company.
– Tony Farfan, Prime Source Floral