Custom Order Portal for Floral Distributor
Prime Source Floral services grocery stores and floral shops with high quality cut flowers, arrangements, and floral products. They had been using the same customer service and order system for the last 15 years.
As a growing company they needed an efficient mechanism for floral managers to order product and manage their accounts. We worked closely with the client to create a custom online portal to make it easy and efficient for floral managers and their corporate clients. Additionally, the new portal needed to reduce the customer service reps’ need to interact with customers.
Marketing Website for Business Development
In addition to the full functioning portal for store ordering, a marketing site was developed to support their key differentiator: creative and innovative floral designs of impeccable quality.
Custom Online Solution for Floral Managers
Since they have an internal order system that they didn’t want to replace, we developed a custom portal site that is so easy and intuitive that floral managers can quickly place their orders, check order status, and view past orders. They can also set up favorites, change passwords, and check their past orders.
A Time-Saver for Customer Service
Prime Source customer service reps can quickly review and approve all orders, edit orders, and manage the store profiles. But the true beauty of the portal is how easy it was to train the managers and the reduced time for customer service order handling.
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