Archive for the ‘Issues Management’ Category

Using Social Gaming as Incentives for Employees

Friday, December 9th, 2011

Did you think you had a good understanding of gamification and that it wasn’t right for your company? Well, I attended Converge Cup Silicon Valley, the most recent event put on by ISSMM, the Institute for Social, Search and Mobile Marketing last Thursday. I got a whole new view. 

Kris Duggan, the CEO of Badgeville (http://www.badgeville.com/), gave an really interesting talk on another aspect of social gaming. His talk was on helping to instill Behavior Management. Or as they call it, Behavior Lifecycle Management. In other words, using gamification to incentivize employees to fulfill goals in their strategic plan. (more…)

Make Your Downtown Famous with a Seven Step Marketing Plan.

Sunday, October 9th, 2011

How do you make your Downtown Famous? How do you get visitors to shop and eat at the restaurants? How do you get businesses to move in?

California Downtown Assoc.

Miriam Schaffer and I are going to be giving a talk about those issues this week at the California Downtown Conference in Riverside, CA. If you haven’t registered for the conference yet, there is still one day, so do it!

We at the Placemaking Group have had the privilege of helping to make many downtowns famous. When we start the process, one of the first things we do is to get the group who hired us to understand that there are specific things that make your downtown different from the downtowns of neighboring cities. Sometimes if you’re too familiar with your own downtown, you don’t even realize the differentiators. That’s where we come in. We’ll talk to the people walking in your downtown. We talk to the businesses that are there. We’ll listen to what is said and what isn’t said. (more…)

Japan is a reason for all of us to have a crisis management PR plan.

Tuesday, March 15th, 2011

For any marketing or PR person who has had to deal with a major crisis situation, the horrific events that have happened in Japan will bring back memories.

The scale of death and destruction caused by the earthquakes and tsunami in Japan is beyond comprehension. (more…)

YOU are a brand.

Tuesday, September 7th, 2010

“Would you rather be a person, a brand or a hybrid of both?” asks Dana Webster, Social Media Specialist at ParaPRO, “In the world of Web 2.0 and the dominance of Social Networking, there are many people building themselves as brands. I, too, have done this to a certain extent, but it’s not my overwhelming driver at the end of the day. I always want to be a deeply passionate person first and foremost.” (more…)

Ethnic media delivers important audiences.

Thursday, June 3rd, 2010

If you were asked to put together a workshop for a Bay Area government agency on How to Reach Ethnic Media, as our Sacramento PR VP Jan Burch was, what would you cover? At a time when many traditional, mainstream news organizations are fighting for their lives, ethnic media are thriving.

The bottom line is that ethnic media reaches valuable and important audiences traditional media doesn’t. Don’t miss out on the opportunities. Here are a few suggestions.

Become familiar with the ethnic media in your area. (more…)

Cities need to start planning on promoting themselves.

Monday, April 5th, 2010

How inviting is your town or city to attracting new businesses to move in? And how about keeping the businesses that are already located here?  As I talk with government officials, it is becoming very clear that financially-stressed municipalities have two choices for dealing with the future.

One is to cut back on services with the intent of bringing the cost of running the community down to a point where revenue will cover the cost of services.  That sounds like a fiscally valid approach.  But when they reduce the number of police on the force, cut back on firefighters and paramedics, discontinue after-school programs, and terminate senior activities, what does that do to the qualify of life?

The other approach is to actively attract business with the intent of attracting new businesses, as well as retaining the ones already there.  Doing so brings new jobs to the community.  It generates revenue from a variety of sources.  And it creates an aura of success rather than failure.

But how can you attract new business when the economy is in such terrible shape?  The first step is always to define the product.  What do you have to sell? Transportation access?  A trained workforce?  Close ties to the local community college?  Affordable housing.  Great weather?  Recreation and sports facilities?

The key is positive momentum.  Don’t wait until the economy improves.

There are always positive stories to be told.  Tell them.  Build positive images for your community now.  Generate positive stories, even if they seem insignificant.  In difficult times people respond to good news.

Take advantage of that opportunity. Thanks to Irv Hamilton, Placemaking Group’s Senior Vice President for this blog post.

Toyota needs some Crisis Management lessons.

Monday, February 8th, 2010

Placemaking Group’s Crisis Management guru, Irv Hamilton, has some ideas for you… The headlines every day demonstrate the importance of preparing forthat time when bad news happens. There are countless bad-news triggers.   Accidents, earthquakes, criminal acts, health challenges… The list goes on.

No one is immune from bad news.  And badly handled, it can have serious consequences.

Toyota is a case in point.  (more…)

Two excellent books about social media and PR.

Wednesday, December 30th, 2009

“Let’s say you were asked to design a graduate-level course on the implications of social media for public relations. What are the top resources you would be sure to include?”  Joe Klimavich President of Boston’s Klimavich Communication WebMechanic, asked recently.

I’ll tell you about two books that I’m going to have my Saint Mary’s College PR class read next semester… (more…)

Tiger Woods is playing to the Vacuum– Crisis Management

Tuesday, December 1st, 2009

Irv Hamilton, our crisis management expert at Placemaking Group, sent this note to me. After I read it I thought, I want everyone to read it! So…

A vacuum is a curious thing.  It is consciously seeking to fill the void that makes a vacuum a vacuum.

In news, vacuums are largely made up of missing information.  It used to be that reporters would seek to satisfy the vacuum’s desire for more information by asking questions and reporting.  Then the reporter would fill the vacuum’s void by sharing what he or she had learned, in the form of news.  (more…)

Employees can be the best Brand Ambassadors.

Sunday, November 29th, 2009

Anne Sauve, a Toronto-based marketing communications consultant asked, “What do you think the role of employee communications is in the context of brand-building?”

One of the most important groups that we advise our clients to communicate with are the employees of their own company. They often know the brand intimately.

If they don’t project a good brand message, the problem can be that no one has helped them to understand it. So they tell it from their perspective–but then it might be their own individualized perception rather than the company’s well-thought-out brand message. If the branding is “created” or “fake,” that won’t do any good, either, because the employees won’t believe it (and might even resent it). (more…)